Privacy Policy

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Updated September 24, 2013

See related: NPRSS Terms of Use

At NPR Satellite Services (“NPRSS”), we recognize the importance of privacy to visitors to www.nprss.org, any other NPR Satellite Services® website, any NPRSS applications and services, or any features, applications or services of this website, the applications and services (collectively the “Site”).  This Privacy Policy explains what type of information is collected from you when you visit the Site and how that information may be used.

Please note that this Privacy Policy is separate and distinct from the privacy policies governing websites, applications and services of NPR’s member stations, and the websites, applications and services that may link to or from the Site.

NPRSS and the Site are managed by National Public Radio, Inc. (“NPR”).  NPR Satellite Services®, National Public Radio® and NPR® are registered service marks of NPR.

Gathering of Information

NPR collects personally-identifying information from the Site (such as your name, e-mail address, address and telephone number), for a variety of purposes.

NPR asks visitors to provide certain personally-identifying information when they post, upload, transmit or otherwise submit (“Submit”) a comment, message, or other text, content or material (“User Materials”).  NPR may also ask users to provide personally-identifying information in other circumstances specified at the time the information is gathered.

Like all other web servers, our web server automatically creates log files for each visitor who accesses the Site.  These “access logs” allow us to make the Site more useful to our visitors.  The access logs do NOT record a visitor’s name, address, e-mail address, credit card numbers, or any other personally-identifying information.  Rather, they contain some or all of the following information:

  • the Internet Protocol address (IP address) of the machine that accessed the Site
  • general location information based on IP address
  • device identifier (for users of mobile services)
  • the date of the visit        
  • the time of the visit
  • the path taken through the Site, including any “favorites” selected by user
  • other content preferences
  • the browser or operating system being used
  • a list of files downloaded or viewed
  • the amount of time spent listening or viewing media files
  • application performance metrics
  • any errors encountered

The information in NPR’s access logs is not tied to your personally-identifying information unless you log in to restricted areas of the Site.  In that case, NPR can identify the activities that you performed while logged in.

Cookies and Other Technologies

NPR also uses “cookies” to collect information.  A cookie is a string of characters that can be written to a file on the user’s hard drive or device when the user visits a site, application or service.  Only the site, application or service that set the cookie can read it, and it can only be used as a record-keeping device to store information that the site, application or device already has.  It cannot, for example, be used to read other information from the user’s hard drive or device.

NPR uses cookies to track users’ activity through the Site in order to improve the architecture of websites, applications and services, to control access to restricted areas of the Site, to offer the user interactive features that would not be possible without them, to maintain application session information during a usage session of the system, to track the origin of visitors to the site originating from affiliate sites, and to recall specific information to save the user time during subsequent visits to the Site.  For example, cookies allow NPR to remember your registration information while you are logged in.

If you wish to prevent certain or all cookies from being set to your hard drive or device, or to clear existing cookies from your browser’s or device’s cache, you may be able to disable them in your browser’s or device’s preferences, although your browser or device might then be unable to accommodate certain functionalities on the Site that are restricted through use of a user name and password.

Use and Disclosure of Your Information

The use of personally-identifying information is limited to the following:

  • managing and administering the Site
  • responding to user e-mails and messages, and providing customer service
  • listing name and location (city and state) provided by users when displaying User Materials, user e-mails or other submissions
  • sending newsletters, informational e-mailings and other communications, including marketing and promotional communications on such subjects as surveys, new Site features and other topics to users who have “opted in” to receiving such communications
  • business analysis
  • other internal NPR purposes
  • any other purposes specified at the time the information is gathered

Third parties providing services to NPR in connection with the Site, such as those performing system support, data processing or ongoing maintenance, may have access to personally-identifying information collected from the Site in the course of fulfilling their service obligations to NPR.  These third parties, however, have no right to retain, share, store, or use personally-identifying information for any purposes other than in connection with providing these services to NPR.

NPR reserves the right to provide personally-identifying information collected from the Site to any other entity that takes over responsibility for managing NPR Satellite Services.

Visitors accessing the Site through a wireless carrier for mobile devices should be aware that wireless carriers for mobile devices may collect personally-identifying information and geolocation data.  Visitors should check the privacy policies of their wireless carriers for additional information.

NPR may also disclose personally-identifying information if required to do so by law or if it believes that such action is necessary to (a) comply with the law or with legal process, (b) protect against misuse or unauthorized use of the Site, or (c) protect the personal safety or property of users of the Site, the public or NPR and its employees.

Other than as described above, personally-identifying information collected from the Site by NPR is not distributed to outside parties.

If you do not want your personally-identifying information to be collected or used for any of these purposes, please do not provide it (although if you do not provide it, you may not be able to use certain features of the Site).  You also can “opt out” according to the process described below.

Corrections to Personal Data; Opting Out

Please Contact Us to correct or update any of your personally-identifying information in the NPRSS database that you state is erroneous, opt out of future promotional communications from NPR Satellite Services, or request that NPR make reasonable efforts to remove your personally-identifying information from the NPRSS database.  This will not necessarily remove previous public comments and other User Materials Submitted for public display on the Site.  The user understands that it may be impossible to delete personally-identifying information entirely because of backups and records of deletions.

NPR will maintain procedures for addressing and responding to all inquiries or complaints regarding handling of personally-identifying information, and will investigate all complaints concerning compliance with this Privacy Policy.  If a complaint is found to be justified, NPR will take appropriate measures to resolve the complaint including, if necessary, amending its policies and procedures, and the user will be informed of the outcome.

Security

NPR has in place what we believe to be appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.  However, no Internet, e-mail or mobile transmission of information is ever fully secure or error-free.  Because most e-mail and mobile transmissions are not encrypted, you should take special care in deciding what information you sent to us by e-mail, SMS, text message or other mobile transmission.

Children

You must be at least 18 years old in order to Submit any User Materials on or through the Site.  Visitors between the ages of 13 and 18 must obtain permission from their parents or guardians before registering for features of the Site or otherwise sending any personally-identifying information.  If you are under 13 years of age, please do not send any information about yourself, including your name, e-mail address or address.  If we discover that we have collected any personally-identifying from a child under the age of 13, we will remove that information from our records as soon as possible.

Acceptance of Privacy Policy Terms

NPR reserves the right to change this Privacy Policy.  Any changes to this Privacy Policy will be posted to this page as soon as reasonably possible, so please check this page periodically.  Use of the Site constitutes consent to any Privacy Policy then in effect.  Please make sure that you read the NPRSS Terms of Use to understand additional terms and conditions which apply to the use of the Site.

Links to Other Sites and Services

It is important to note that the Site may contain links to other sites, applications and services maintained by third parties that do not necessarily follow the same privacy policies as the Site.  These other sites, applications and services may use cookies, collect data, and use the data in ways that the Site does not.  NPR is not responsible for the privacy practices or any information or materials on these other sites, except for sites that it administers.  Please visit these other sites if you wish to review their privacy policies.

In some cases, the Site may include certain embedded tools provided and controlled by third parties and governed by the terms and policies of the third parties. You should only use these third party tools if you agree to their respective terms and policies.

International User Notice

For international users, please note that it may be necessary to transfer your information internationally and, in particular, your information may be transferred to and processed in the United States.  For residents of the European Union: the data protection and other laws of other countries outside of the European Union may not be as comprehensive as those of the European Union.  Please be assured that we take steps to ensure that your privacy is protected as described in this policy.  By using this Site, you agree to have your information used and transferred to the United States as set forth in this policy.

Questions

If you have any questions or comments about the NPRSS Privacy Policy, please Contact Us, call us at 202.513.2600, or send us mail at:

NPR Satellite Services
National Public Radio, Inc.
1111 North Capitol Street, NE
Washington, DC 20002